RETURN、EXCHANGE、AND REFUND
If you are not satisfied with the product purchased via our online store, you may apply for return within 7 calendar days after the reception day (hereinafter referred to as the “Hesitation Period”, referred to R.O.C. (Taiwan) Consumer Protection Law, a 7-day hesitation period rule). Please contact us during our office hour to provide the basic information and main reason of the return product for us to make a further improvement. The return product must be new, unused, and undamaged product in the original box without any devaluation for us to resell it to other customers (Notes, details referred to the following notices). Once the return product is verified by us in conformity with the prerequisite for return, you may follow the remaining return process to complete return and refund. This hesitation period is not a free trial and use period. We appreciate your support and understanding.
Our online store does not accept to exchange product online. We only accept the exchange when the product received by you is a defective itself product or wrongly-delivered product, and the exchange must be returned to you the same product and model number after our verification. Please contact us during our office hour for exchange within the 7-day hesitation period. The exchange process is to follow the return process to return the product back to us at first, then you may place a new order for the same product and model number as the exchange (Notes, details referred to the following notices).
For customers and delivery address in the main island of Taiwan, we would only offer you one-time free return shipping per single order by subsidizing you an amount maximum up to Taiwan Dollar $79, after your request for return or exchange is verified by us in conformity with the prerequisite for return and exchange product within the 7-day hesitation period. If you want to apply for return and exchange under the same order within the 7-day hesitation period, we suggest you to apply, consolidate, and ship back the intended return and exchange products in one batch which is regarded as your first-time return or exchange and eligible for our one-time free shipping subsidiary. After this first-time return or exchange application (including the second time and above, and the new order number generated during the first time exchange which is regarded as the extension of the original order number), you should be responsible for all freight costs of shipping-back from you and shipping-to from us for those extra return or exchange application.
For foreign customers and delivery address outside of Taiwan (our current service-able regions limited to Mainland China, Hong Kong, and Macao regions, and the following Asian countries: Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, and Vietnam.), we would only accept one-time return or exchange per single order, after your request for return or exchange is verified by us in conformity with the prerequisite for return and exchange product within the 7-day hesitation period. However, you should be responsible for shipping-back freight cost, and any incurred import duty and other custom clearance and processing charges.
! Attention! We reserve a right not to accept any new order from any customer who intensively and continuously requests for return or exchange in a short period of time. We also reserve a right to suspend or terminate the related customer’s membership without a prior notice. Please carefully assess and decide to return or exchange. We appreciate your understanding and support.
! Attention! Basically, we will adapt an appropriate packing method, check order item and product model number, conduct product cosmetic and package inspection, and keep a record of the relevant quality checking and inspection photos or videos for a further reference.
Notices:
(1) Prerequisite for Return and Exchange Product:
* The return and exchange product must be new, unused, and undamaged product in the original box including package, uniform invoice, main product, accessories, labels, warranty cards, relevant manuals, gifts, coupons, bonus points etc.
* The exchange product is limited when the product received by you is a defective itself product or wrongly-delivered product, and the exchange must be returned to you the same product and model number after our verification.
* We reserve a right to request you to send us (info@accval.com) an email with the main reason for return or exchange with relevant text description (doc or txt text file format) and image (jpg or bmp image file format; mp3 or mp4 video file format) as our reference, record, and improvement before we verify and accept your request for return or exchange.
! Attention! We reserve a right not to accept your return, exchange, or refund, if the product to be returned is not in conformity with the prerequisite of return and exchange, e.g. product or package got dirt, scratched, dented, wrecked, or damaged by your improper handle, open, disassembly, and use, or uniform invoice, accessories and spare parts not complete, outlook of product pasted any label, sticker, and shipping slip sticker, color deviation of product outlook etc. We will not accept such a return, exchange, and refund. Then, you should pay this extra freight cost for us to send the return and exchange product back to you.
! Attention! Specific Marked Product Not Eligible for the Hesitation Period as Follows:
For example, customer-made product, special packaging product, clearing-sale product, food, consumptive materials, person hygiene material, software, CD/DVD/Blue Ray disc, other copyright product, or etc. These specific marked products are not accepted for return, exchange, or refund, once their original package is opened.
(2) How to Count the 7-Day Hesitation Period?
* Calculation of the 7-Day Hesitation Period: If you receive our product on December 1st, you may contact us for return or exchange before and within December 8th during our office hours (including Saturday, Sunday, and Taiwan national holidays). Your request for return or exchange or refund will not be accepted by us since December 9th.
! Attention! This 7-day hesitation period is not a free trial and use period.
! Attention! The reception date of the product is the date by either your signature or stamp seal (including your family members, janitors of your residential or office locations, or the other consignee authorized by you with a prior notice to us).
(3) Refund and Exchange Procedure:
* We only accept one-time return or exchange per order within the 7-day hesitation period.
* Refund Procedure:
– Step No. 1, Contact Us: If you want to apply for return within the 7-day hesitation period, please contact us during our office hour to provide the basic information (e.g. customer name, customer mobile phone number, order number, order date, product name and model number) and main reason for such a return (including text and image).
– Step No. 2, Return Authorization: After the return product is verified by us in conformity with the prerequisite of return product, an authorized RMA No. for this return would be issued to you for you to continue the remaining return process. If the return is not in conformity with the prerequisite of return product, we feel sorry not able to accept such a return request.
– Step No. 3, Re-pack Return: You need carefully put the return product into the original carton box or Taiwan Chunghwa Post Easy carton box/Easy HDPE packing bag or other logistic forwarder’s carton box/HDPE packing bag, and pack it well.
– Step No. 4, Ship-back Return: You need carry the re-packing of the return product to Taiwan Chunghwa Post store by using Taiwan domestic parcel or Easy box/bag or other logistic forwarder’s package to ship the return product back to us. (Notes, the shipping address for the return product is listed as follows). Foreign customer should fill and add “Returned Goods and RMA No.” after the product name in the cell of “Description of Contents” inside the POST EMS Shipping Form while visiting your local POST Office and shipping back the return product to us.
– Step No. 5, Complete Return: After the return shipping is completed at Taiwan Chunghwa Post store, you need log in your account via our online store to complete the return process by filling the authorized RMA No., the date and last 5-digit numbers of Taiwan Chunghwa Post shipping slip for the return product into the column of remarks for a record and verification within the 7-day hesitation period.
* Exchange Procedure: Our online store does not accept to exchange product online. The exchange process is to follow the return process to return the product back to us at first, then you may place a new order for the same product and model number as the exchange. The new order number for the new exchange product is still regarded as an extension part of the original order number.
– Step No. 1, Contact Us: If you want to apply for exchange within the 7-day hesitation period, please contact us during our office hour to provide the basic information (e.g. customer name, customer mobile phone number, order number, order date, product name and model number) and main reason for such an exchange (including text and image).
– Step No. 2, Exchange Authorization: After the exchange product is verified by us in conformity with the prerequisite of exchange product, an authorized RMA No. for this exchange would be issued to you for you to continue the remaining return process. If the return is not in conformity with the prerequisite of exchange product, we feel sorry not able to accept such an exchange request.
– Step No. 3, Re-pack Exchange: You need carefully put the exchange product into the original carton box or Taiwan Chunghwa Post Easy carton box/Easy HDPE packing bag or other logistic forwarder’s carton box/HDPE packing bag, and pack it well.
– Step No. 4, Ship-back Exchange: You need carry the packing of the exchange product to Taiwan Chunghwa Post store by using Taiwan domestic parcel or Easy box/bag or other logistic forwarder’s package to ship the exchange product back to us. (Notes, the shipping address for the exchange product is listed as follows). Foreign customer should fill and add “Returned Goods and RMA No.” after the product name in the cell of “Description of Contents” inside the POST EMS Shipping Form while visiting your local POST Office and shipping back the exchange product to us.
– Step No. 5, Complete Exchange: After the exchange shipping is completed at Taiwan Chunghwa Post store, you need log in your account via our online store to complete the exchange process by filling the authorized RMA No., the date and last 5-digit numbers of Taiwan Chunghwa Post shipping slip for the exchange product into the column of remarks for a record and verification within the 7-day hesitation period. Then, you may place a new order for the same product and model number as the exchange via our online store.
* Address for Returning the Return and Exchange Product:
No. 9, Alley 13, Lane 300, Chunghua Rd., Sec. 2, Taipei 10860, TAIWAN
(ACCVAL, INC. – Customer Service Center)
! Attention! If the return or exchange product is lost or damaged handled by your selected logistic forwarder during the shipping back process, you should be responsible for dealing with the logistic forwarder and the incurred cost for such a loss or damage which would be charged and deducted from the refund amount or charged in the extension order during the exchange process.
(4) Refund for Return within the Hesitation Period:
* For customers and delivery address in the main island of Taiwan: The amount of the return product (including the purchasing price of the return product, plus a one-time freight cost subsidiary up to Taiwan Dollar $79 per single order upon the actual freight cost charged by Taiwan Post Office or other logistic forwarder for the delivery within Taiwan main island) within the 7-day hesitation period will be refunded to your credit card account previously charged. The refund amount for the returned product will be listed in your next credit card bill.
* For foreign customers and delivery address outside of Taiwan: The amount of the return product (including the purchasing price of the return product only, excluding any previously paid international freight cost, import duty, and other import charges.) within the 7-day hesitation period will be refunded to your credit card account previously charged. The refund amount for the returned product will be listed in your next credit card bill. Please contact us right away, if there is any question or mistake.
! Attention! If an error of the relevant refund amount is founded in the next bill of your credit card, please immediately contact us to handle and solve this issue.
(5) Damage Handling after the Hesitation Period:
* If a damage of your product is happened right after the 7-day hesitation period, the damaged product will be handled and subjected to our warranty and repair terms. In the meantime, you should be responsible for any freight costs of shipping back and shipping to between you and the original manufacturer, import duty, and other import charges.